Refunds and Cancellations

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At BlackWake Rodz, we are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and cancellation policies below:

Refund Policy: 

• Custom-made  rods are non-refundable unless they arrive damaged or defective.
• All  refunds for repairs or restorations must be requested within 30 days of the purchase date.
• To qualify for a refund, the product must be unused, in its original packaging, and in the same condition as when received.
• Refunds will be issued to the original payment method after the item is inspected and approved.

Cancellation Policy: 

• Orders can be canceled within 24 hours of placement for a full refund.
• To cancel an order, please contact our customer service team as soon as possible.

Damaged or Defective Items: 

• If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will work with you to resolve the problem through a replacement, repair, or refund.

For any questions regarding refunds or cancellations, please contact our customer service team at support@blackwake-rodz.com. We appreciate your business and aim to provide the best experience possible.